This course teaches the principles, skills, and techniques necessary to manage resources at the operations level. The course is introductory in that it assumes no previous management knowledge. It is designed to help students, the potential business or government supervisor, or the newly appointed supervisor analyze the many challenges and problems that confront a supervisor. Concepts are presented in direct, practical application for solutions.

There are no prerequisites for this course. However, it would be helpful to have the following knowledge and skills:

1. English reading and writing skills.
2. Working knowledge of the Internet.
3. Working knowledge of Blackboard.

If you do well in this course, you will be able to:

• Understand the operating roles of the supervisor.
• Formulate objectives, make action plans, and assign tasks.
• Understand motivation and effective leadership.
• Set standards and evaluate performance.
• Recognize the need for training and organize on-the-job training as appropriate.
• Understand techniques for communicating, managing conflict, and administering discipline.

The required textbook for this course is:

• Supervisory Management: The Art of Empowering and Developing People, 7th Ed., by Mosley/Megginson/Pietri, published by Thomson.

For information on how to order your textbooks, go to http://eli.nvcc.edu/books

This section describes how your course grade will be determined.

There are three (3) online exams in this course: Exam 1 is an At-Home exam and Exams 2 and 3 are proctored and must be taken at one of the NVCC campus Testing Centers. Be sure to allow enough time to complete your exam before the Testing Center closes; Testing Centers have specific policies relating to the administration of ELI exams. You will need to take a photo ID, your NovaConnect empl ID number, and the appropriate Exam Pass when you go to the Testing Center.  

For Testing Center locations, hours of operation and policies, click here.

For information on taking exams outside of the metropolitan area, click here.

This is an Extended Learning Institute (ELI) course. ELI courses differ from campus courses in several important ways, including enrollment dates, communication with faculty, assignment completion requirements, and exams. You must follow ELI's policies and procedures if you take this course. Read (or review) ELI's Policies and Procedures before you begin the course. If you have questions, call ELI at (703) 323-3347 or (888) 435-6822.

I am here to help you succeed in this course. Occasionally questions or problems may arise. Here is how to contact me when they do:

E-mail: jpartlow@nvcc.edu
Telephone: (703) 323-3333

1. Use your web browser to connect to http:/learn.vccs.edu. Follow the directions to determine your email, Blackboard and VIVA account user names and passwords.
2. Access your email account and make sure you know how to use it; you will be required to use this account for all course-related email.
3. Log on to Blackboard at http://learn.vccs.edu.
4. Click on this course under "My Courses." Review the entire course to make sure you understand what will be required of you. Then start completing the assignments.

Please note that account generation takes approximately one week from the time of your paid registration. If you cannot log on after one week, contact the IT Help Desk. If you can log on to Blackboard, but your course isn't listed, please contact ELI at (888) 435-6822 or your instructor.