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Interpersonal Competence
Competencies for Effective Listening

Listening Skills

This is a page from the Student Handbook at the University of Minnesota at Duluth that is devoted to helping students improve listening skills.


This is a page of valuable resources for improving listening, especially with reference to corporate training for effective listening skills in a business environment. There is also an excellent listening self- assessment so that you can judge your effectiveness as a listener.

Listening competency in the workplace: a model for training. Lynn O. Cooper. Business Communication Quarterly, Dec 1997 v60 n4 p75(10).

A two-factor hypothetical model has been constructed to measure and assess organizational listening ability directly at the workplace through input obtained from co-employees. The listening competency model measures the accuracy of messages communicated and the relationship between the listener and the speaker. InfoTrac

Hear and now: an innovative listening technique may be the key to improving communication. Entrepreneur, Dec 1997 v25 n12 p75(2). Mark Henricks.

Neuro-linguistic programming (NLP) can be applied in business to help people convince customers, negotiate contracts, run meetings, motivate employees and evaluate interviewees. NLP training enables the recognition of the meanings of body language, vocal rhythm and tone and eye movements. InfoTrac.

Cultural differences in listening style preferences: A comparison of young adults in Germany, Israel, and the United States. Christian Kiewitz, James B. Weaver III, Hans-Bernd Brosius and Gabriel Weimann. International Journal of Public Opinion Research, Fall 1997 v9 n3p233(15).

Listening is greatly influenced by cultural differences. To avoid miscommunication across cultures, it is important to consider differences in listening styles in different nationalities. InfoTrac

cultural context | self | relational development | listening & perception | messages | process of communication | relationships
Copyright, 2000-05 by Terrence A. Doyle, Ph. D.
Feedback to tdoyle@nvcc.edu