If you do well in this course, you will be able to:

• Develop a better understanding of his/her own particular communication style
• Appraise and adapt to others' communication styles
• Establish effective communication skills through individual and group participation
• Construct an understanding of techniques used to mediate and diffuse conflicts
• Formulate a plan for increased listening efficiency
• Develop an understanding of cultural diversity and cultural influences on communication
• Build an increased understanding of nonverbal communication
• Create improved customer relation skills
• Compose and give presentations following specific guidelines for good speaking techniques
• Practice the ability to make instructional, informational, and persuasive presentations
• Plan good interviewer/interviewee techniques
• Formulate an understanding of job search skills and the importance of networking
• Devise appropriate techniques for business meetings/seminars