If you do well in this course, you will be able to:

• Provide customer support with professionalism and respect, alongside technical expertise.
• Describe and utilize support systems and documentation related to asset management, network topology, ticketing systems, standard operating procedures, and change management.
• Navigate diverse software environments proficiently.
• Evaluate systems for Windows 10 or Windows 11 compatibility.
• Understand Windows networking and resource management.
• Plan, install, and configure Windows systems, including considerations for enterprise-scale installations.
• Perform preventive maintenance tasks and manage hard drives using Windows tools.
• Troubleshoot Windows-related issues effectively, applying best practices.
• Manage Windows startup problems, including creating bootable media and backups.
• Secure resources on networks through access control, authentication, and education.
• Detect, remove, and prevent malicious software on personal computers.
• Address software licensing, data regulation, compliance policies, and incident response.
• Secure Windows and networked devices, including mobile devices and IoT devices.
• Support and troubleshoot network connections and macOS systems.
• Update macOS, troubleshoot startup issues, and utilize Linux distributions effectively.
• Identify and utilize common scripting languages and software for various purposes.