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 Communicaton Competence

Which Traits Predict Job Performance?

This report from Psychology at Work examines a number of job skills including interpersonal competency. The article emphasizes the "Big Five" theory of personality and discusses the importance of extraversion, agreeableness, conscientiousness, emotional stability and openness to experience. Interpersonal skills are referred to as the "icing on the personality cake."

Interpersonal Key Words

Dr. Mary Ellen Guffey lists the interpersonal communication skills that employers value.

National Communication Association College Competencies

The National Communication Association provides a list of basic and advanced competencies for communicating. The competencies focus on speaking and listening and outline the expectations for a basic course in communication.

National Communication Association Communication Competencies K-12

Published in 1998 by the NCA, this is a list of twenty communication competencies for speaking, listening and media literacy. Though initially intended for K-12 education, the list parallels those for the collegiate setting.

How Americans Communicate

The National Communication Association sponsored a poll by the Roper Starch organization to determine how Americans communicate. A large part of its findings dealt with levels of comfort that individuals feel in various types of communication contexts and relationships. The study also found that most Americans prefer face to face communication.

Interpersonal Skills

Developed for use by members of non-profit organizations, this list of communication skills embraces many of the types of communication compentencies that you can use on a daily basis in a variety of interpersonal situations. The list was developed by Dr. Carter McNamara.

Communication Skills (Face to Face)

This is a handy set of links intended for use by members of non-profit organizations. It was developed by Dr. Carter McNamara. Be sure to scroll down the whole page to see the range of communication competencies that are included.

A managerial perspective: oral communication competency is most important for business students in the workplace. Jeanne D. Maes; Teresa G. Weldy; Marjorie L. Icenogle. The Journal of Business Communication, Jan 1997 v34 n1 p67(14)

Two studies were conducted to determine the skills, competencies and characteristics that employers look for in new graduates applying for entry-level jobs. The first study involved 354 managers who were asked to rank competencies and attributes based on their influence on the decision to hire candidates for entry-level positions. Oral communications, problem-solving and self-motivations were the highest ranked competencies. The second study involved 58 of the managers who participated in the first research project. They were asked to identify the major skills associated with oral communication competency that they require in new recruits. The most important communication skills were found to include following instructions, listening skills, conversational skills, giving feedback and public communication skills. InfoTrac



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Copyright, 2000-05 by Terrence A. Doyle, Ph. D.
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