Contact NOVA Online

The categories below offer assistance, support and/or guidance depending on your question.

To contact individual members of the instructional design team, see the NOVA Online ID team staff page. Feel free to browse the IDesign FAQs or check the information below for a point of contact regarding your inquiry. Also see NOVA Online's webpage .




The NOVA Online instructional design help desk can be reached via email at OnlineIDHelp@nvcc.edu. This account is monitored during normal business hours when the college is open. Online ID Help will answer faculty questions or direct your inquiry to the correct department or staff member. Online ID Help does not handle student technical assistance.


Academic integrity/student complaints

Email Concerns


Desk
Textbook
Requests

Email Requests


Faculty
Workload
 
Email Requests


Library
Resource Support,
Fair Use

Email Requests


Mail (scanned paper exams)
 

Email Concerns

New Course Development
 

Email Requests

NVRK (drop), Withdrawals, Grade Changes

Email Campus Dean

OER initiative
 
 

Email Requests

Shared Services Distance Learning (SSDL)

Email Concerns


Teach for NOVA Online
 

Email Requests






NOVA Online IT Support


 703-764-5051
& Email

Canvas Campus Section Questions or Issues


Learn more

Canvas
General
Help


Learn more




Nova Student Hotline

For all student related help, registration, success coaching, disability, proctoring, tutoring, etc.

703-233-3347

NOVA Online IT Support for Students

703-764-5051
or Email