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Responding to Conflict

Getting to Yes: Negotiating Agreement Without Giving In

This is a summary of the conflict resolution methodology developed by Roger Fisher and William Ury. It is often referred to as principles based negotiation. The summary is provided by Tanya Glaser and published on the Web by the Conflict Research Consortium at the University of Colorado.

Conflict Management and Communication Skills

Explore ways that conflicts develop in personal relationships, family communications, and friendships as well as the more public forms of conflict that arise in our shared civic life or as a product of intercultural and international interactions. The page also provides material about styles of conflict management. The page was authored by Nan Peck from Northern Virginia Community College.

Aggravating Circumstances: A Status Report on Rudeness in America

A study, conducted by the Pew Charitable Trust for the Public Agenda Organization, assessed rudeness in the United States. A text of the report is available in PDF format.
You can also take a copy of the survey online to compare your responses to those in the national survey by going to the Public Agenda Website.

Conflict Resolution

This is an About.com page that examines various levels and types of conflict.

Ten Tips for Managing Conflict, Tension and Anger

This is a column in the about.com library by Dr. Clare Albright.

How to Fight Fair so that Everyone Wins

This is a page from the Faculty and Staff Assistance program at the University of Pennsylvania.

Oh, That Hurts

Read about passive-agressive responses to conflicts and how they manifest themselves from this page by Ed Pavelka in an article in Prevention Magazine.

Gender Differences in Computer-Mediated Communication: Bringing Familiar Baggage to the New Fontier.

Susan Herring contrasts language styles of men and women as participants in online dicussions. Specifically, she examines styles of waging conflict online.

Conversational Terrorism

Dean and Marshall VanDruff describe the destructive techniques that communicators use in conflict situations. They observe that competent communicators are able to recognize conversational terrorism in order to avoid using destructive techniques.

Conflict negotiation tactics in romantic relationships in high school students. Journal of Youth and Adolescence, Dec 1998 v27 i6 p691(2). S. Shirley Feldman and L. Cris Gowen

To investigate how teenagers deal with conflict in romantic relationships. A principal components analysis revealed six factors, which in descending frequency of use were compromise, distraction, avoidance, overt anger, seeking social support, and violence. Conflict tactics varied as a function of demographic characteristics. InfoTrac.

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Copyright, 2000-05 by Terrence A. Doyle, Ph. D.
Feedback to tdoyle@nvcc.edu